Refund & Returns Policy
At Aqsa Solutions Ecommerce, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our simple 7-day return and refund policy.
1. Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, items must be:
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Unused and in their original condition.
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Returned in the original packaging with all tags/labels intact.
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Certain products are non-returnable, including:
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Perishable goods (food, supplements, consumables).
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Customized or personalized products.
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Items purchased on clearance or marked as Final Sale.
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2. Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Please note: shipping charges are non-refundable.
3. Exchanges
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Exchanges may be offered for items that arrive defective, damaged, or incorrect.
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Requests for exchanges must be made within the 7-day return window.
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All exchanges are subject to stock availability.
4. Shipping Costs for Returns
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Customers are responsible for the cost of return shipping unless the product received was defective or incorrect.
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We recommend using a trackable courier service to ensure your return reaches us safely.
5. How to Initiate a Return or Refund
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Contact our support team at support@aqsasolutions.com with your order number and details.
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Our team will confirm eligibility and provide return instructions.
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Ship the product back to the return address shared by our team.